Connected customer experiences start with connected systems and data within your organization. The deeper the connections, the more power you have to orchestrate personalized end-to-end customer ...

Organizations looking to enable end-to-end customer experiences must move beyond basic integrations and take an integrated approach to CRM, CCaaS and WEMIn today's experience economy, organizations ...

Capacity, a support automation platform provider, is expanding its scheduling capabilities with the acquisition of YouCanBookMe, which will enable Capacity users to manage their availability across ...

Smarsh, a provider of communications data and intelligence, has acquired CallCabinet, a compliance call recording and analytics technology company, for an undisclosed amount. The integration will ...

Pipedrive, a provider of sales CRM for small businesses, today unveiled an artificial intelligence vision featuring a network of intelligent agents – around-the-clock digital teammates that streamline ...

Zoho has expanded the scope of Zia, its foundational artificial intelligence, with Zia Agents, Agent Studio, and Agent Marketplace. Together, these solutions empower enterprises to access, build, and ...

Paytronix's new functionality includes 20 features to streamline catering order management while elevating the customer experience.

UserTesting, a provider of human insights, today unveiled Insights for Impact to help non-profits with actionable human insights.

Meta Platform's Threads, the app that Mark Zuckerberg launched in July 2023 to take on X, last week added ads in its mobile app in the United States and Japan as it seeks to monetize the platform used ...

RingCentral's Studio enables organizers to produce event streams, while AI Clips auto-generates highlights from event recordings.

Wiland's FanSignals is a data solution to help sports teams and leagues optimize fan engagement, boost ticket sales, and enhance sponsorships.

InMoment's Location Performance Scoring System links reputation management and location visit data to measurable ROI.