AI flops when brands build for customers instead of with them. The best AI customer experience design happens when AI solves ...

Today Adobe (Nasdaq: ADBE) announced new intelligent contract capabilities in Acrobat AI Assistant to simplify working with contracts. The new generative AI features can help customers grasp complex ...

Holiday, With Dining Activity Up and Retail Facing Seasonal Headwinds NEW YORK--(BUSINESS WIRE)--Zeta Global (NYSE:ZETA), the AI Marketing Cloud, today released the Zeta Economic Index (ZEI) for ...

AI-Powered Personalization Meets Multichannel Journey Orchestration with Movable Ink and Braze NEW YORK, Feb. 4, 2025 /PRNewswire/ -- Movable Ink, the AI-powered personalized content platform, today ...

ChatGPT remains the AI app leader. OpenAI’s consumer product continues to dominate, boasting 300 million weekly users and ...

Industry-first solution now allows publishers and media organizations to preserve the digital history of their images across Cloudflare’s global network SAN FRANCISCO--(BUSINESS WIRE)--Cloudflare, Inc ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

New FUSE Insights Puts Control Back in The Hands Of Influencers & Brand Marketers, Leading to 30% Agency Growth YoY NEW YORK--(BUSINESS WIRE)--New data from PartnerCentric, the largest independent ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

Ryan Mayes is a turnaround specialist with a distinguished track record of rescuing high-risk operations for Fortune 500 companies. He consistently delivers significant improvements in growth ...

AI is the new normal. AI is becoming the key differentiator for market leaders who integrate these capabilities into their core operations.

New, industry-specific score and custom target score link reputation management efforts to measurable ROI, empowering marketers with actionable insights to enhance online presence and revenue SALT ...