Connected customer experiences start with connected systems and data within your organization. The deeper the connections, the more power you have to orchestrate personalized end-to-end customer ...

Organizations looking to enable end-to-end customer experiences must move beyond basic integrations and take an integrated approach to CRM, CCaaS and WEMIn today's experience economy, organizations ...

Zoho has expanded the scope of Zia, its foundational artificial intelligence, with Zia Agents, Agent Studio, and Agent Marketplace. Together, these solutions empower enterprises to access, build, and ...

Paytronix's new functionality includes 20 features to streamline catering order management while elevating the customer experience.

UserTesting, a provider of human insights, today unveiled Insights for Impact to help non-profits with actionable human insights.

Choosing the right contact center platform is a critical step for any business. With a broad range of customer experience (CX) solutions available-from comprehensive platforms to specialized tools-it ...

Meta Platform's Threads, the app that Mark Zuckerberg launched in July 2023 to take on X, last week added ads in its mobile app in the United States and Japan as it seeks to monetize the platform used ...

Sugar CEO David Roberts says he's looking to refocus his company's efforts in a more targeted way, with AI used carefully.

SugarCRM is planning to refocus its marketing and sales strategies, partner network, and adding capabilities, executives told industry analysts.

Alloy.ai and Snowflake users can connect to and integrate real-time sales and inventory data from 350 retailer partners.

"The launch of Face AI on our no-code platform marks a significant step forward in delivering hyper-personalized customer experiences at scale," said Rohit Modi, CEO of Apptile, in a statement. "The ...

Brightcove's new AI Content Suite helps video content creators increase productivity, create more impactful content, and extend global reach.